Frequently Asked Questions
How long will my order take to process?
We aim to have all orders processed and delivered within 5 - 7 working days.
Are my card details safe?
Yes. All credit card details are dealt with by our 3rd party services. Creatio Ex Nihilo have no contact with your details and no details are kept onsite.
Who are Creatio Ex Nihilo?
Creatio Ex Nihilo (formerly PnP Canvas Printing) are a family run company based in Blackpool England.
Are there any hidden fees?
There are no hidden fees whatsoever. All prices are inclusive of VAT and if there are any extras that you would like to purchase these prices are agreed on an upfront basis.
Will my image be used elsewhere?
We understand that people prefer to retain the rights to their own images. Therefore any image uploaded will be deleted once you have received and confirmed that you are happy with your printed product. Unless of course you would prefer to leave them on the site for future reference!
How long will my print last?
Creatio Ex Nihilo use only quality pigment inks which means that unlike cheap dye inks your picture will last for up to 85 years (museum standard) in optimum conditions.
Am I able to leave feedback regarding my shopping
experience with Creatio Ex Nihilo?
Creatio Ex Nihilo would LOVE for you to leave feedback! As of 30th June 2011 Creatio Ex Nihilo are proud to announce that we have been accepted by Safebuy which is overseen by the Office of Fair Trading. Around 7 days after your purchase Safebuy will send you a customer feedback form. We hope that you would take the time to complete it.
UPDATE: Creatio Ex Nihilo will no longer be printing canvas prints inhouse. Due to being able to outsource our printing needs for an excellent price you will now be able to purchase canvasses and acrylic prints via the site giving us much more time to be out doing what we love which is taking YOUR pictures. We hope that everyone will be happy with the new services and please feel free to leave us any comments and feedback here.
Terms and Conditions
These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, please do not use our website.
(2) Intellectual property rights
Unless otherwise stated, we or our contributors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.
(3) Licence to use website
You may view, download for caching purposes only, and print pages or forms from the website for your own personal use, subject to the restrictions below.
You must not:
(a) republish material from this website (including republication on another website);
(b) sell, rent or otherwise sub-license material on the website;
(c) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
(d) edit or otherwise modify any material on the website without express permission;
(e) redistribute material from this website except for content specifically and expressly made available for redistribution (such as our email marketing).
(4) Limitations of liability
The information on this website is provided free-of-charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website.
Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.
To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill).
Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct or indirect loss or damage arising under these terms and conditions or in connection with our website, whether arising in contract, or otherwise. Without limiting the generality of the foregoing exclusion, we will not be liable for any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings arising under terms and conditions or in connection with our website, whether direct or indirect, and whether arising in contract, or otherwise.
However, nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.
(5) Restricted access
Access to certain areas of our website is restricted. We reserve the right to restrict access to parts of our website, or indeed our whole website, at our discretion.
If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential. You accept responsibility for all activities that occur under your user ID or password.
We may disable your user ID and password at our sole discretion OR if you breach any of the policies or terms governing your use of our website or any other contractual obligation you owe to us.
We may revise these terms and conditions from time-to-time. Please check this page regularly to ensure you are familiar with the current version.
(7) Entire agreement
(8) Law and jurisdiction
These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.